MALL SATISFACTION AND LOYALTY
The study found that there are four distinct attributes of the Shopping Mall experience that drive shopper satisfaction and grow shopper loyalty.
Discovery: Does the mall offer a diversity of stores and restaurants, with unique products and interesting special events? Is it attractive, inviting and environmentally conscious?
Comfort: Is the mall clean, well maintained and safe? Are washrooms numerous, easy to find and sanitary?
Navigation: How simple is it to find the mall from the street or highway? Once inside, is the mall layout easy to navigate with clear signage?
Accessibility: Is parking ample and conveniently located?
“DISCOVERY” MAKES THE DIFFERENCE
A successful shopping mall must have an appropriate blend of all attributes. But when it comes to creating loyal mall patrons “Discovery” is the most important attribute, far outweighing all other experience factors.
Customer Experience
Hi Friends I am KALPESH ADHAVARYU
Happiness is right here, right now!
Today again Centre Square Mall proved that it’s one of the best Mall in the world. We have lost the whole wallet and gold chain worth 100,000. . Have been lost and we have been given back by Mr Lokesh and Mr Paresh. Thanks Bikram Mishra such a wonderful people and management. Thanks to Chirag A. More the centre square team.
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